What are your top 5 (or more!) strategies to running a successful clinic?
How did you settle in to the business? Any tips to new franchisees or clinic managers?
Take time to observe before acting. First impressions could lead to prejudice. Be patient, as communication is the key to building the relationship with your team.
If you had to start over, is there anything you would have done differently at the beginning?
Nothing. I really appreciate the opportunity given to me. Every clinic is different; you have to see the value of it and make the most of it.
What is it that you love about being a franchisee?
As a franchising business, ASC provides a full set of framework and supports. The guidelines and protocols are up to date to ensure compliance. Therefore, franchisees can focus on service delivery and daily management of the clinics. On the other hand, franchisees are given space for their own play. We have quite a few excellent franchisees input their creativity and show great results. I wish we could have more chances to sit together and share!
What advice would you give others choosing to follow you into the aesthetic industry?
Have passion, I will say. You need to love what you are doing. I am glad to hear from the girls about how they feel achieving something after seeing the changes on clients. They gain power to love their work more from the positive customer feedback. I share mutual feelings with them, I am so happy to be part of it to deliver beauty to everyone.
What is the best part about working with Australian Skin Clinics?
ASC values every employee and customer. It provides the best training in the industry, providing the best career development opportunities for those who are willing to improve. Along with well-trained staff, ASC also adopt the most restricted protocols to ensure the quality and safety of the treatments delivered to customers.
What types of role/s did you do before becoming a franchisee?
I have worked in clinical research for a few years, before that I worked in RBH as a nurse. I have appreciated those years of experience serving people and managing researches. It’s helped build my interpersonal skills and work ethic to utilise in franchise management.
For more information on Australian Skin Clinics Carindale or to book an appoinment, please call 07 3193 3333